TTR Institute Corporate Policy

TTR Institute S.r.l. has made the execution of tests, inspections, and personnel certification, as well as related services, a primary objective of its corporate strategy, aiming to meet the stringent requirements of community regulations and directives, thereby promoting customer satisfaction regarding the entirety of their expectations. This means that all aspects of the TTR – client relationship are given high consideration, monitored, and quantified, in order to increasingly pursue the satisfaction of end-user needs and expectations, in compliance with mandatory legal requirements.

The achievement of this objective is the guiding element in defining corporate strategies to address an increasingly qualified and demanding market in terms of quality, price, and service.

To meet the required quality standards, TTR Institute has rationalized all its activities by investing in equipment and in motivated and capable personnel, able to carry forward the corporate mission.

Top management is committed to making adequate resources and means available for achieving the set objectives and goals, in terms of skills, equipment, information, economic and financial resources, and to constantly monitor their adequacy.

The top management of TTR Institute implements the continuous improvement necessary to increasingly consolidate correct Quality Management in accordance with the reference standard.

The natural tool for pursuing this aim is represented by the Annual Review of the System by top management, which allows its effectiveness and integrity to be monitored.

TTR Institute company implements, deploys, and maintains an accredited management system for the laboratory according to UNI EN ISO IEC 17025, an accredited management system according to UNI EN ISO 17024 for Personnel Certification, and an accredited management system according to UNI EN ISO IEC 17020 for inspections.

Top management constantly strives to ensure that TTR Institute can operate with independence and integrity, without conflict of interest and without commercial, financial, or other pressures compromising the impartiality of corporate activities.

The corporate structure and organizational structure of TTR Institute therefore reflect top management's commitment to impartiality: the Impartiality Committee, composed of representatives of all interested parties, is in place, and risk analysis is carried out proactively.

An intrinsic principle of TTR Institute's operations will also be objectivity and equity, particularly for personnel certification. TTR Institute acts impartially and objectively towards its applicants, candidates, and certified individuals.

Top management, aware of the importance of the third-party services provided by TTR and inspired by the Sustainable Development Goals (SDG), promotes the use of sustainable and renewable energy sources for its activities with a view to responsible energy consumption, promotes the reduction of paper consumption, and is committed to respecting gender equality.

Policy towards Customers and Suppliers

To implement the expressed commitments, top management:

• operates to improve its efficiency and capacity in testing, certification, inspection, and offering 360-degree services, through adequate testing methods, process controls, and constant verification of all processes leading to final results;
• invests time, personnel, and equipment in the research and development of new testing methods;
• investigates and analyzes the real needs of customers;
• periodically measures customer satisfaction to identify strengths and weaknesses and gather data for continuous improvement;
• prevents customer complaints and appeals and, if they occur, manages them effectively, identifying and implementing shared solutions;
• offers customers adequate technical support;
• constantly involves and collaborates with its suppliers in the continuous improvement process, providing them with the information and contractual clauses to be respected;
• commits to acting impartially, without conflicts of interest, and objectively in safeguarding confidentiality.

Policy towards Employees

To implement the expressed commitments, top management:

• pursues the awareness, involvement, and motivation of all Personnel so that they participate in the project of achieving corporate quality and set objectives;
• assigns a defined task to all involved Personnel;
• guarantees continuous upgrading of equipment available to Personnel;
• ensures targeted actions to improve the professionalism and awareness of Personnel, through continuous training and education activities;
• guarantees, in collaboration with Personnel, a safe working environment;
• encourages the reporting of areas for possible qualitative improvement;
• requires all Personnel to scrupulously respect the Laws, Procedures, relevant Operating Instructions, and what is stated in the individual assignment letter;
• requires all personnel to avoid involvement in activities that could compromise their reliability in terms of competence, impartiality, judgment, or moral integrity;
• continuously monitors the satisfaction of the points listed above.

For the implementation of the Management Systems, top management delegates to the RGQ, as its representative, the preparation and implementation of these systems as well as the maintenance of their adequacy.

Top management makes its corporate Policy known to everyone, in order to promote its dissemination, as well as understanding, also increasing awareness of the role of the individual in the organization.

JULY 21, 2022                             THE PRESIDENT – TTR Institute SRL